Product Care

To ensure proper maintenance of your surface and preservation of its original characteristics and beauty, follow the cleaning instructions and tips below.
Natural Stone

Calcereous stones such as marble, limestone, travertine and onyx require more maintenance than granite, quartzite and soapstone due to their more porous composition. These materials are sensitive to acid and scratching, and spills must be cleaned immediately to avoid staining.

Natural stone care tips:

  • Use a neutral cleaner or mild soap with warm water and a non-abrasive cloth for daily cleaning.
  • Avoid using vinegar, lemon or other acid-based cleaners such as bathroom cleaners and tub & tile cleaners.
  • Use coasters, trivets and mats under hot items or items that can scratch the stone.
  • Minimize soap scum near sinks or on shower walls by regularly using a squeegee
  • Re-seal granite and quartzite surfaces yearly and more porous stones every ~8 months. Noticeable water spots at the sink faucet on kitchen & bathroom countertops is a sign your surface is ready for re-sealing.
Pental Quartz

Pental Quartz is scratch resistant, stain-resistant and heat-resistant up to 250 F. Honed surfaces may show fingerprints and other signs of daily living more easily than polished surfaces, so more frequent maintenance according to the below techniques may be required.

Care Tips:

  • Use a cloth or sponge with mild soap and warm water for daily cleaning. Rinse soap thoroughly to remove soap residue which can affect the appearance of the surface.
  • Clean spills immediately and rinse surface thoroughly with water.
  • Remove stubborn spots using a soft, non-abrasive cloth or sponge with a mild and neutral cleaner along with plenty of water.
  • Avoid using harsh chemicals such as bleach cleaners on the surface.
  • Never cut or chop directly on quartz. Pental Quartz is scratch-resistant but not scratch proof.
  • Use a hot pad or trivet between hot pans or plates and the surface. Direct contact with extremely high heat can cause damage (such as with crock pots, electric skillets, etc.)

For detailed instructions, view the Pental Quartz Care & Maintenance sheet: Download detailed care instructions for Pental Quartz Care & Maintenance (PDF, 0.1MB).

EPIC Porcelain

EPIC Porcelain touts resistance to scratches, acid, impacts and fire. It is also waterproof. Regardless of these properties, like all other surfaces, it is recommended that highly staining products like coffee and red wine are cleaned immediately.

EPIC Porcelain Care Tips

  • Use a damp microfiber cloth or soft sponge and neutral liquid detergent for daily cleaning.
  • Stubborn stains may be removed using a low-abrasion sponge and specific cleaner according to the Routine and Special Maintenance section in EPIC’s Manual. 
  • Do not use steel scouring pads for stains or cleaning.
  • Substances such as oven cleaners, acids or dyes must be removed immediately by washing the surface with water.
  • It is recommended to use hot mats and trivets under hot pans though the product offers great resistance to heat.
  • Use chopping boards when cutting, as ceramic knives can scratch the surface.

For detailed & special instructions, refer to the Routine & Special Maintenance section in EPIC’s Technical Manual. Download the Epic Technical Manual (PDF, 15MB).